Product support

Here you will find instructions for our devices. This page also contains links for tracking and collection of deliveries.

Instructions / Manuals

Teuvan Grill instructions. Download here.
Praasu instructions. Download here.

Order tracking

Orders to be delivered by mail can be tracked here. Enter the item ID you have received into the field and push Find the item.
DB Schenker Collection Point orders may be tracked here. Enter the delivery item code into the field and press the Find button.
DB Schenker Collection Points can be found here.
Kaukokiito deliveries can be tracked here.

Servicing 

If your grill does not function as it should, read through our instructions / manuals. Spare parts can be ordered from our online shop.
If you are still unable to find a solution to your problem, send us an e-mail or telephone our customer service. We will work together to quickly find the source of your problem. In most cases, the customer will be able to make any necessary repairs.

The grill can be sent to us for cleaning and maintenance. Once we have received the grill, we will usually have service done within a couple days, possibly even the same day if necessary. All maintenance services will include cleaning of the grill.

Test your grill well in advance of an event to assure that it is working properly. If our products are used according to instructions, serviced regularly and stored properly, they will provide decades of reliable use.


Contact us if you require information regarding service and spare parts:

Service and spare parts
Jari-Pekka Kivistö
puh. +358 40 191 9912